customer_contact_code
string
NN
historyactions[{} ]
object
NN
buildCallDuration
string
NN
department[ ]
objectId
NN
manage_lecture_request
bool
NN
upload_instagram_feeds
bool
NN
view_instagram_feeds
bool
NN
approve_instagram_feeds
bool
NN
manage_volunteer_with_us
bool
NN
create_incident_request
bool
NN
is_escalated_department
bool
NN
default_department
objectId
NN
incident_type_en
string
NN
incident_type_ar
string
NN
exclude_id[ ]
objectId
NN
department_name_en
string
NN
department_name_ar
string
NN
incident_file[ ]
string
NN
request_latest_status
any
assigned_to[ ]
objectId
NN
involved_assigned_to[ ]
objectId
NN
involved_department[ ]
objectId
NN
actions_taken[ ]
string
NN
buildCallDuration
string
NN
updated_fields {}
object
NN
incident_details {}
object
NN
incident_type_en {}
object
NN
incident_type_ar {}
object
NN
descripition {}
object
NN
incident_date {}
object
NN
customer_detail {}
object
NN
customer_contact_number {}
object
NN
customer_email {}
object
NN
customer_name_en {}
object
NN
customer_nationality {}
object
NN
customer_gender {}
object
NN
updated_fields_verified {}
object
NN
customer_alternate_contact
customer_detail {}
object
NN
customer_alternate_contact
customer_email {}
object
NN
customer_gender {}
object
NN
customer_alternate_email {}
object
NN
customer_alternate_contact {}
object
NN
added_items[{} ]
object
NN
customer_contact_number {}
object
NN
customer_name_en {}
object
NN
customer_nationality {}
object
NN
is_verified_phone_number {}
object
NN
buildCallDuration
string
NN
Trial
customer__alternate_contact
object
NN
customer__alternate_email
object
NN
alternate_device_id
object
NN
customer_contact_code
null
is_verified_phone_number
bool
NN
is_verified_email
bool
NN
customer_nationality
null
profileImage_updated
bool
NN
department_users[{} ]
object
NN
manager_status
objectId
NN
sub_admin_status
objectId
NN
super_admin_status
objectId
NN
department_users.dept_id_1
department_id[ ]
objectId
NN
request_action_id[ ]
objectId
NN
primary_volunteers[ ]
objectId
NN
backup_volunteers
object
NN
historyactions[{} ]
object
NN
buildCallDuration
string
NN
buildCallDuration
string
NN
incident_file[ ]
string
NN
customer_contact_code
string
NN
request_from_time
string
NN
request_to_time
string
NN
coordinator_name
string
NN
precise_location
string
NN
historyactions[{} ]
object
NN
buildCallDuration
string
NN
buildCallDuration
string
NN
instagram_post[ ]
string
NN
customer_contact
string
NN
customer_alternate_contact[{} ]
object
NN
customer_alternate_email[ ]
string
NN
alternate_device_id
object
NN
customer_contact_code
any
is_verified_phone_number
bool
NN
is_verified_email
bool
NN
customer_contact_number
string
NN
Trial
instagram_feeds
objectId
NN
instagram_post[ ]
string
NN
verified_customer_detail
any
involved_department[ ]
objectId
NN
assigned_to[ ]
objectId
NN
involved_assigned_to[ ]
objectId
NN
request_latest_status
objectId
NN
incident_file[ ]
string
NN
historyactions[{} ]
object
NN
buildCallDuration
string
NN
incident_file[ ]
string
NN
customer_contact_code
string
NN
customer_contact_number
any
precise_location
string
NN
incident_location
string
NN
incident_latitude
string
NN
incident_longitude
string
NN
buildCallDuration
string
NN
Documentation for project Alameen
Report
Generated
03/09/2024 | 16:41:22
collections
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
first_name
string
Yes
last_name
string
Yes
email
string
Yes
phone_number
string
Yes
customer_contact_code
string
Yes
eid
string
Yes
Yes
attachments
object
Yes
status
objectId
Yes
request_type
string
Yes
is_deleted
bool
Yes
udid
string
Yes
ip
string
Yes
history
Yes
Yes
historyactions
Yes
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
Indexes
_id_
Create statement
db.volunteers.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
employee_id
string
Yes
phone_number
string
Yes
email
string
Yes
gender
string
Yes
password
string
Yes
department
objectId
Yes
Yes
is_admin
bool
Yes
is_active
bool
Yes
is_deleted
bool
Yes
is_agent
bool
Yes
is_manager
bool
Yes
is_sub_admin
bool
Yes
is_user
bool
Yes
role
string
Yes
profile_image
string
Yes
module
object
Yes
createdAt
date
Yes
updatedAt
date
Yes
last_name_en
string
Yes
first_name_en
string
Yes
first_name_ar
string
Yes
second_name_en
string
Yes
manage_lecture_request
bool
Yes
upload_instagram_feeds
bool
Yes
view_instagram_feeds
bool
Yes
approve_instagram_feeds
bool
Yes
manage_volunteer_with_us
bool
Yes
download_files
bool
Yes
create_incident_request
bool
Yes
is_english
bool
Yes
is_online
string
Yes
created_date
date
Yes
is_escalated_department
bool
Yes
updated_date
date
Yes
last_name_ar
string
Yes
default_department
objectId
Yes
Indexes
_id_
Create statement
db.users.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
user
objectId
Yes
token
string
Yes
refreshToken
string
Yes
login_time
date
Yes
action
string
Yes
createdAt
date
Yes
updatedAt
date
Yes
duration
string
Yes
logout_time
date
Yes
Indexes
_id_
Create statement
db.sessionlogs.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
string
Yes
Yes
__v
double
Yes
ticket_number
double
Yes
Indexes
_id_
Create statement
db.counters.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
incident_type_en
string
Yes
incident_type_ar
string
Yes
handle_key
string
Yes
is_active
bool
Yes
is_deleted
bool
Yes
createdAt
date
Yes
updatedAt
date
Yes
Indexes
_id_
Create statement
db.incidenttypes.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
request_id
string
Yes
title_en
string
Yes
title_ar
string
Yes
type
string
Yes
Yes
action
string
Yes
exclude_id
objectId
Yes
Yes
main_access
object
Yes
role_type
string
Yes
Yes
dept
any
Any type restrictions
"objectId","null"
user
objectId
Yes
Yes
priority
bool
Yes
is_request
bool
Yes
createdAt
date
Yes
updatedAt
date
Yes
Indexes
_id_
Create statement
db.notifications.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
is_active
bool
Yes
is_deleted
bool
Yes
is_default
bool
Yes
handle_key
string
Yes
createdAt
date
Yes
updatedAt
date
Yes
department_name_en
string
Yes
department_name_ar
string
Yes
Indexes
_id_
Create statement
db.departments.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
request
objectId
Yes
comment
string
Yes
approvalRequired
bool
Yes
title_en
string
Yes
title_ar
string
Yes
attachments
string
Yes
Yes
incident_file
string
Yes
Yes
status_key
string
Yes
received_date
date
Yes
last_update
date
Yes
request_latest_status
any
Any type restrictions
"objectId","null"
assigned_to
objectId
Yes
Yes
involved_assigned_to
objectId
Yes
Yes
department
any
Any type restrictions
"objectId","null"
incident_type
any
Any type restrictions
"null","objectId"
is_anonymous
bool
Yes
involved_department
objectId
Yes
Yes
actions_taken
string
Yes
Yes
type
string
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
handled_by
any
Any type restrictions
"null","objectId"
forward_department
any
Any type restrictions
"null","objectId"
descripition
any
Any type restrictions
"string","null"
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
voice_file
string
Yes
filename
string
Yes
updated_fields
Yes
updated_fields_verified
Yes
approvalAccpeted
bool
Yes
Indexes
_id_
Create statement
db.requestactions.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
user
objectId
Yes
request
objectId
Yes
type
string
Yes
fileUrl
string
Yes
download_time
date
Yes
createdAt
date
Yes
updatedAt
date
Yes
Indexes
_id_
Create statement
db.downloadlogs.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
event
objectId
Yes
title_en
string
Yes
title_ar
string
Yes
attachments
object
Yes
handled_by
objectId
Yes
last_update
date
Yes
created_date
date
Yes
status
null
type
string
Yes
createdAt
date
Yes
updatedAt
date
Yes
volunteer
objectId
Yes
comment
string
Yes
voice_file
string
Yes
received_date
date
Yes
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
Indexes
_id_
Create statement
db.eventactions.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
customer_email
string
Yes
device
string
Yes
device_id
string
Yes
apple_id
string
Yes
social_id
string
Yes
is_anonymous
bool
Yes
ip_addr
string
Yes
customer__alternate_contact
object
Yes
customer__alternate_email
object
Yes
alternate_device_id
object
Yes
customer_name_en
null
customer_name_ar
null
customer_contact_code
null
is_verified_phone_number
bool
Yes
is_verified_email
bool
Yes
customer_nationality
null
customer_gender
null
language
string
Yes
register_type
string
Yes
profile_image
string
Yes
is_deleted
bool
Yes
profileImage_updated
bool
Yes
createdAt
date
Yes
updatedAt
date
Yes
Indexes
_id_
Create statement
db.customerdetails.createIndex(
{
"_id": 1
})
Name
requestdepartmentstatusviews
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
request_id
objectId
Yes
department_users
Yes
Yes
createdAt
date
Yes
updatedAt
date
Yes
Indexes
_id_
Create statement
db.requestdepartmentstatusviews.createIndex(
{
"_id": 1
})
request_id_1
Create statement
db.requestdepartmentstatusviews.createIndex(
{
"request_id": 1
},
{
"background": true
}
)
department_users.dept_id_1
Create statement
db.requestdepartmentstatusviews.createIndex(
{
"department_users.dept_id": 1
},
{
"background": true
}
)
Name
requestactionaccesses
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
request_id
objectId
Yes
department_id
objectId
Yes
Yes
request_action_id
objectId
Yes
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
Indexes
_id_
Create statement
db.requestactionaccesses.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
role
string
Yes
access
string
Yes
Yes
Indexes
_id_
Create statement
db.accessmodules.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
title
string
Yes
handle_key
string
Yes
description
string
Yes
event_from
date
Yes
event_to
date
Yes
primary_volunteers
objectId
Yes
Yes
backup_volunteers
object
Yes
is_deleted
bool
Yes
historyactions
Yes
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
Indexes
_id_
Create statement
db.events.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
handled_by
objectId
Yes
id
string
Yes
request_type
string
Yes
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
incident_file
string
Yes
Yes
createdAt
date
Yes
updatedAt
date
Yes
Indexes
_id_
Create statement
db.bitvoicelogs.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
request_no
string
Yes
contact_number
string
Yes
customer_contact_code
string
Yes
request_from
date
Yes
request_from_time
string
Yes
request_to
date
Yes
request_to_time
string
Yes
participant_no
double
Yes
emirates
Yes
email
string
Yes
coordinator_name
string
Yes
beneficiary
string
Yes
status
objectId
Yes
ip_addr
string
Yes
device
string
Yes
device_id
string
Yes
is_deleted
bool
Yes
request_type
string
Yes
udid
null
ip
null
precise_location
string
Yes
historyactions
Yes
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
handled_by
objectId
Yes
Indexes
_id_
Create statement
db.lecturerequests.createIndex(
{
"_id": 1
})
Name
lecturerequestactions
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
request
objectId
Yes
title_en
string
Yes
title_ar
string
Yes
attachments
object
Yes
last_update
date
Yes
created_date
date
Yes
actions_taken
object
Yes
type
string
Yes
status_key
string
Yes
status
objectId
Yes
createdAt
date
Yes
updatedAt
date
Yes
comment
string
Yes
voice_file
string
Yes
handled_by
objectId
Yes
received_date
date
Yes
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
filename
string
Yes
Indexes
_id_
Create statement
db.lecturerequestactions.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
created_by
objectId
Yes
instagram_post
string
Yes
Yes
descripition
string
Yes
status
objectId
Yes
is_approved
bool
Yes
is_canceled
bool
Yes
is_returned
bool
Yes
for_approval
bool
Yes
is_active
bool
Yes
is_deleted
bool
Yes
toBePosted
date
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
updated_by
objectId
Yes
Indexes
_id_
Create statement
db.instagramfeeds.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
name
string
Yes
dial_code
string
Yes
code
string
Yes
Indexes
_id_
Create statement
db.countrylists.createIndex(
{
"_id": 1
})
Name
verifiedcustomerdetails
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
customer_contact
string
Yes
customer_email
string
Yes
is_anonymous
bool
Yes
customer_alternate_contact
Yes
Yes
customer_alternate_email
string
Yes
Yes
alternate_device_id
object
Yes
customer_name_en
any
Any type restrictions
"string","null"
customer_name_ar
any
Any type restrictions
"string","null"
customer_contact_code
any
Any type restrictions
"string","null"
is_verified_phone_number
bool
Yes
is_verified_email
bool
Yes
customer_nationality
any
Any type restrictions
"null","objectId"
customer_gender
any
Any type restrictions
"string","null"
language
any
Any type restrictions
"null","string"
register_type
any
Any type restrictions
"null","string"
profile_image
any
Any type restrictions
"null","string"
is_deleted
bool
Yes
createdAt
date
Yes
updatedAt
date
Yes
customer_contact_number
string
Yes
device
string
Yes
device_id
string
Yes
Indexes
_id_
Create statement
db.verifiedcustomerdetails.createIndex(
{
"_id": 1
})
Name
instagramfeedshistories
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
instagram_feeds
objectId
Yes
handled_by
objectId
Yes
created_by
objectId
Yes
updated_by
objectId
Yes
instagram_post
string
Yes
Yes
descripition
string
Yes
status
objectId
Yes
comment
string
Yes
is_approved
bool
Yes
is_canceled
bool
Yes
is_returned
bool
Yes
for_approval
bool
Yes
is_active
bool
Yes
is_deleted
bool
Yes
toBePosted
date
Yes
updated_date
date
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
Indexes
_id_
Create statement
db.instagramfeedshistories.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
title
string
Yes
english_text
string
Yes
arabic_text
string
Yes
is_verified
bool
Yes
createdAt
date
Yes
updatedAt
date
Yes
Indexes
_id_
Create statement
db.translates.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
ticket_no
string
Yes
request_type
string
Yes
verified_customer_detail
any
Any type restrictions
"null","objectId"
customer_detail
any
Any type restrictions
"null","objectId"
customer_contact
any
Any type restrictions
"string","null"
customer_nationality
any
Any type restrictions
"null","objectId"
customer_gender
any
Any type restrictions
"null","string"
customer_name_en
any
Any type restrictions
"null","string"
customer_name_ar
any
Any type restrictions
"null","string"
involved_department
objectId
Yes
Yes
department
objectId
Yes
incident_type
any
Any type restrictions
"objectId","null"
assigned_to
objectId
Yes
Yes
involved_assigned_to
objectId
Yes
Yes
request_latest_status
objectId
Yes
created_by
any
Any type restrictions
"null","objectId"
handled_by
any
Any type restrictions
"objectId","null"
incident_file
string
Yes
Yes
incident_date
any
Any type restrictions
"null","date"
approvalRequired
bool
Yes
last_update
date
Yes
is_active
bool
Yes
is_deleted
bool
Yes
is_closed
bool
Yes
is_processing
bool
Yes
is_escalated
bool
Yes
is_resolved
bool
Yes
is_rejected
bool
Yes
is_returned
bool
Yes
is_anonymous
bool
Yes
is_draft
bool
Yes
created_request
bool
Yes
is_reopened
bool
Yes
resolved_date
null
closed_date
null
responded_time
any
Any type restrictions
"string","null"
ivr_option
any
Any type restrictions
"string","null"
historyactions
Yes
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
customer_contact_code
string
Yes
customer_contact_number
any
Any type restrictions
"string","null"
customer_email
any
Any type restrictions
"null","string"
descripition
any
Any type restrictions
"string","null"
forward_department
any
Any type restrictions
"objectId","null"
responded_date
date
Yes
precise_location
string
Yes
latitude
string
Yes
longitude
string
Yes
incident_location
string
Yes
incident_latitude
string
Yes
incident_longitude
string
Yes
ip_addr
string
Yes
device
string
Yes
device_id
string
Yes
social_id
string
Yes
request_status
string
Yes
voice_file
string
Yes
Indexes
_id_
Create statement
db.requests.createIndex(
{
"_id": 1
})
is_deleted_1
Create statement
db.requests.createIndex(
{
"is_deleted": 1
},
{
"background": true
}
)
is_draft_1
Create statement
db.requests.createIndex(
{
"is_draft": 1
},
{
"background": true
}
)
department_1
Create statement
db.requests.createIndex(
{
"department": 1
},
{
"background": true
}
)
involved_department_1
Create statement
db.requests.createIndex(
{
"involved_department": 1
},
{
"background": true
}
)
request_type_1
Create statement
db.requests.createIndex(
{
"request_type": 1
},
{
"background": true
}
)
incident_type_1
Create statement
db.requests.createIndex(
{
"incident_type": 1
},
{
"background": true
}
)
request_latest_status_1
Create statement
db.requests.createIndex(
{
"request_latest_status": 1
},
{
"background": true
}
)
handled_by_1
Create statement
db.requests.createIndex(
{
"handled_by": 1
},
{
"background": true
}
)
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
fileName
string
Yes
apiPath
string
Yes
lineNumber
string
Yes
message
string
Yes
level
string
Yes
service
string
Yes
updated_by
objectId
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
Indexes
_id_
Create statement
db.errorlogs.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
country
string
Yes
handle_key
string
Yes
code
string
Yes
flag_base64
string
Yes
flag
string
Yes
Indexes
_id_
Create statement
db.countryflaglists.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
user
any
Any type restrictions
"objectId","null"
time
date
Yes
path
string
Yes
ip_address
string
Yes
ticket_no
any
Any type restrictions
"null","string"
action_id
objectId
Yes
action_type
string
Yes
action_module
string
Yes
createdAt
date
Yes
updatedAt
date
Yes
created_date
date
Yes
updated_date
date
Yes
Indexes
_id_
Create statement
db.actionlogs.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
volunteer
objectId
Yes
title_en
string
Yes
title_ar
string
Yes
attachments
object
Yes
handled_by
any
Any type restrictions
"null","objectId"
last_update
date
Yes
created_date
date
Yes
status
objectId
Yes
type
string
Yes
createdAt
date
Yes
updatedAt
date
Yes
event
objectId
Yes
comment
string
Yes
voice_file
string
Yes
received_date
date
Yes
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
Indexes
_id_
Create statement
db.volunteeractions.createIndex(
{
"_id": 1
})
Fields
Name
Data type
Array
Key
Required
_id
objectId
Yes
Yes
is_active
string
Yes
handle_key
string
Yes
status_access
object
Yes
createdAt
date
Yes
updatedAt
date
Yes
request_status
string
Yes
action_status
string
Yes
Indexes
_id_
Create statement
db.requeststatuses.createIndex(
{
"_id": 1
})
documents
Fields
Name
Data type
Array
Key
Required
event
objectId
Yes
is_primary
bool
Yes
is_backup
bool
Yes
created_date
date
Yes
_id
objectId
Yes
Fields
Name
Data type
Array
Key
Required
event
objectId
Yes
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
type
string
Yes
voice_file
string
Yes
Yes
received_date
date
Yes
last_update
date
Yes
handled_by
objectId
Yes
_id
objectId
Yes
Fields
Name
Data type
Array
Key
Required
old_value
string
Yes
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
string
Yes
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
any
Any type restrictions
"string","null"
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
any
Any type restrictions
"date","null"
new_value
date
Yes
Fields
Name
Data type
Array
Key
Required
old_value
any
Any type restrictions
"null","string"
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
string
Yes
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
string
Yes
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
new_value
string
Yes
old_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
any
Any type restrictions
"string","null"
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
null
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
null
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
new_value
string
Yes
Yes
added_items
string
Yes
Yes
Fields
Name
Data type
Array
Key
Required
code
string
Yes
number
string
Yes
_id
objectId
Yes
Fields
Name
Data type
Array
Key
Required
code
string
Yes
number
string
Yes
_id
objectId
Yes
Fields
Name
Data type
Array
Key
Required
old_value
any
Any type restrictions
"null","string"
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
any
Any type restrictions
"null","string"
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
null
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
old_value
null
new_value
string
Yes
Fields
Name
Data type
Array
Key
Required
incident_type_en
Yes
incident_type_ar
Yes
descripition
Yes
incident_date
Yes
Fields
Name
Data type
Array
Key
Required
customer_contact_number
Yes
customer_email
Yes
customer_name_en
Yes
customer_nationality
Yes
customer_gender
Yes
Fields
Name
Data type
Array
Key
Required
new_value
Yes
Yes
added_items
Yes
Yes
Fields
Name
Data type
Array
Key
Required
incident_details
Yes
customer_detail
Yes
Fields
Name
Data type
Array
Key
Required
customer_email
Yes
customer_gender
Yes
customer_alternate_email
Yes
customer_alternate_contact
Yes
customer_contact_number
Yes
customer_name_en
Yes
customer_nationality
Yes
is_verified_phone_number
Yes
Fields
Name
Data type
Array
Key
Required
customer_detail
Yes
Fields
Name
Data type
Array
Key
Required
dept_id
objectId
Yes
user_status
objectId
Yes
manager_status
objectId
Yes
sub_admin_status
objectId
Yes
super_admin_status
objectId
Yes
_id
objectId
Yes
Fields
Name
Data type
Array
Key
Required
volunteer
objectId
Yes
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
type
string
Yes
voice_file
string
Yes
Yes
received_date
date
Yes
last_update
date
Yes
handled_by
objectId
Yes
_id
objectId
Yes
Fields
Name
Data type
Array
Key
Required
english
string
Yes
arabic
string
Yes
Fields
Name
Data type
Array
Key
Required
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
type
string
Yes
voice_file
string
Yes
received_date
date
Yes
last_update
date
Yes
handled_by
objectId
Yes
_id
objectId
Yes
Fields
Name
Data type
Array
Key
Required
code
string
Yes
number
string
Yes
_id
objectId
Yes
Fields
Name
Data type
Array
Key
Required
call_status
string
Yes
callDuration
string
Yes
buildCallDuration
string
Yes
callStartTime
string
Yes
callEndTime
string
Yes
type
string
Yes
received_date
date
Yes
last_update
date
Yes
handled_by
objectId
Yes
incident_file
string
Yes
Yes
_id
objectId
Yes
references
Name
users-object.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-volunteers.status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-users.department
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-users.default_department
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-sessionlogs.user
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-notifications.dept
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-notifications.exclude_id
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-notifications.user
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-requestactions.involved_department
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-requestactions.department
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requests-requestactions.request
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-requestactions.request_latest_status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
incidenttypes-requestactions.incident_type
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-requestactions.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-requestactions.assigned_to
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-requestactions.forward_department
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-requestactions.involved_assigned_to
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-downloadlogs.user
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requests-downloadlogs.request
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-eventactions.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
events-eventactions.event
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
volunteers-eventactions.volunteer
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-object.dept_id
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requests-requestdepartmentstatusviews.request_id
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-object.super_admin_status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-object.sub_admin_status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-object.manager_status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-object.user_status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-requestactionaccesses.department_id
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requestactions-requestactionaccesses.request_action_id
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requests-requestactionaccesses.request_id
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
volunteers-events.primary_volunteers
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
volunteers-object.volunteer
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-object.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-bitvoicelogs.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-lecturerequests.status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-object.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-lecturerequests.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
lecturerequests-lecturerequestactions.request
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-lecturerequestactions.status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-lecturerequestactions.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-instagramfeeds.created_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-instagramfeeds.status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-instagramfeeds.updated_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
countrylists-verifiedcustomerdetails.customer_nationality
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-instagramfeedshistories.updated_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-instagramfeedshistories.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-instagramfeedshistories.created_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
instagramfeeds-instagramfeedshistories.instagram_feeds
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-instagramfeedshistories.status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-requests.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
incidenttypes-requests.incident_type
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-requests.involved_department
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-requests.department
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
departments-requests.forward_department
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-requests.request_latest_status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-object.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-requests.assigned_to
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
verifiedcustomerdetails-requests.verified_customer_detail
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
customerdetails-requests.customer_detail
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-requests.created_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
countrylists-requests.customer_nationality
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-requests.involved_assigned_to
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-errorlogs.updated_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-actionlogs.action_id
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-actionlogs.user
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
volunteers-volunteeractions.volunteer
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
requeststatuses-volunteeractions.status
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
users-volunteeractions.handled_by
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional
Name
events-volunteeractions.event
Name
Source
Target
Cardinality type:
One to
many
Ordinality:
Optional
Optional